Which instruction do employees follow in case of doubts regarding rules?

When employees encounter uncertainties related to rules, the proper course of action is to seek guidance from the appropriate authority. This ensures that the information received is accurate, up-to-date, and in alignment with current practices and regulations. Consulting the proper authority not only helps clarify doubts but also promotes a culture of safety and compliance within the organization. It is essential in a regulated environment like the railroad industry to follow established protocols and seek authoritative advice instead of relying on informal consultations or assumptions.

This practice minimizes the risk of misunderstandings and ensures that employees are equipped with the correct information to perform their duties safely and effectively. Relying on outdated manuals or assuming standard procedures is contrary to best practices, as it can lead to errors and compromised safety.